Create a Service Request

Submit a work order to the Village for items such as street light repair, tree inspections, water quality concerns, potholes, grass height complaints and more.

Click Here to Submit Service Request. Please be sure to sign in so you get an email response to your request!

YourGOV is an application that allows citizens of West Dundee to report non-emergency related issues to the Village. YourGOV can be used via the Web, smart phone, or iPad.

By using YourGOV, you can submit an issue and track its progress from submission to completion. Issues are brought directly into the Village's Work Management solution where they are forwarded on to the responsible department.

YourGOV is able to recognize your location on the map to make reporting an issue on the go even easier. You can also attach an image to your request for further clarification.

We encourage users to create a single Sign In from any of the applications below that can be used across all applications.

If you are reporting an urgent matter after business hours, please call QuadCom at (847) 428-8784.

Click the link below to create a Service Request from your computer. This website works with all current web browsers (Internet Explorer, Safari, Chrome, FireFox).

Submit Service Request

Web User Guide

Using the mobile application (iOS and Android) you can report an issue which is then routed to the appropriate Village staff member for review. In addition, by using a smart phone / tablet to submit, a picture can be attached to the issue.

YourGov for iPhone

iPhone User Guide

YourGov for Android

Android User Guide

YourGov for iPad

iPad User Guide

How does it work?

View the User Guides for detailed instructions on how to use the applications.

If you choose to submit your request anonymously, please enter any specific information about your issue including location in the details field on the application.

If you desire to be contacted regarding this request, please include your desired method of contact when you create your YourGov Account.

YourGOV Questions?

Having trouble with YourGOV? Please contact the IT Department at (847) 586-5599.

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Village Hall
102 South Second Street
West Dundee, IL 60118


(847) 551-3800
(847) 551-3809
8am - 4:30pm M-F

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