How do I commend an officer or make a complaint?
Through the year, members of the East Dundee Police Department handle a variety of calls and have numerous contacts with the public. In some of those instances, individuals may feel a member of the East Dundee Police Department went above and beyond expectations or conversely, treated them unfairly or unprofessionally. If you wish to report either case to be followed up, you are encouraged to contact the East Dundee Police Department and ask to speak with the on-duty shift supervisor.
The supervisor will receive your compliment or complaint and may attempt to resolve the situation informally over the phone, or in person. If the supervisor is unable to satisfy the caller or, at the recommendation of the supervisor, you may request you file a Formal Complaint. A Formal Complaint is a written statement surrounding the facts of the incident, identifying any potential witnesses or circumstance you believe the Chief of Police should be made aware of.
There are several options to file a complaint or commend an officer’s actions.The most convenient way is utilizing the Customer Portal via this Link
You may also Mail or Hand-deliver your Police Complaint or Commendation to:
You may also make a Report in Person at the Police Department and ask for the on-duty supervisor.
What happens when a complaint is filed?
Once a complaint is filed, it will be forwarded to the Deputy Chief of Police who will then assign it for follow up. You will receive written acknowledgement of your complaint from the Deputy Chief indicating the supervisor assigned to your inquiry and an Internal Affairs report number. You will be kept informed of the status of your complaint and the eventual outcome. If the complaint is found to be true (sustained), the department member may be disciplined at the discretion of the Chief of Police and Board of Police Commission, up to and including termination of employment.
What happens when I register a compliment for an officer?
When a compliment is received for an officer, it is forwarded to the member’s immediate supervisor for inclusion in that employee’s next performance evaluation. Depending on the level of excellence, the officer’s actions may be referred to the Awards and Commendation Committee to make a recommendation to the Chief of Police for the officer to recognized with a letter of commendation or a formal department honor award. The reporting party will receive correspondence from the Chief of Police of the resolution of the compliment.