Water & Sewer

Water & Sewer service is comprised of two basic components: water production/delivery and water billing.


Billing Contact
LoriSue Liszek
lliszek@wdundee.org

Utilities Superintendent
Adam Peters
apeters@wdundee.org

The Water & Sewer Division of Public Works operates the Village's water production and delivery systems, which includes 3 deep-well water sources, 3 elevated water storage towers with a combined capacity of 2,750,000 gallons, 2 water treatment facilities that incorporate an ion exchange treatment process to improve the overall quality of the water, 46 miles of water mains and over 540 fire hydrants.

Meter Reading

Every other month, Water & Sewer Divison staff will take a reading from the external flow meter at your home or business. These readings are provided in digital format to the Finance Department for bi-monthly billing.

Bill Payment

Water Billing is administered at the Village Hall as part of the Finance Department. The main responsibility for this division is the processing of approximately 2,100 accounts for billing and the daily collection of water revenues.

Water bills can be paid using cash or check at any of the Village facilities during regular hours of operation. Payments can also be mailed or dropped off any time at Village Hall, Public Safety Center 1 or Public Safety Center 2 using the drop box located near the entrance. (See below for credit/debit card payments.)

Accepted payment types include cash, check, credit/debit card or the direct debit automatic withdrawal program (see the Utility Billing Direct Debit Form to the right).

Credit and debit card acceptance is provided through Illinois Funds' E-Pay Program, an electronic payment service provided by the State Treasurer's Office. There is a service fee of 2.35% (or a $1.00 minimum) charged for credit and debit card payments. This fee is not charged or collected by the Village.

Credit and debit card payments can be accepted in person at Village Hall or any of the other staffed Village facilities, or online. Click here or the e-pay logo on the right side of this page to pay your water/sewer bill online.

Water Quality Reports

The Village of West Dundee publishes annually a Consumer Confidence Report also known as the Annual Water Quality Report in accordance with the US and Illinois Environmental Protection agency guidelines and the 1996 Safe Drinking Water Act.

These reports are posted no later than July 1 and offer important information regarding the source and quality of your drinking water during the previous calendar year. The current report as well historical reports are available for review below.

For questions and concerns regarding this report or your water quality please contact the Utility Department at 847-551-3815 or by email to publicworks@wdundee.org

2019 Water Quality Report
2018 Water Quality Report
2017 Water Quality Report
2016 Water Quality Report
2015 Water Quality Report
Source Water Assessment Sumary

Stormwater

The Village of West Dundee cooperates with the Kane County Department of Environmental Management for their Annual Stormwater Management Report and has officially adopted the Kane County Stormwater Management Ordinance. The Ordinance and associated cooperative efforts exist to safeguard critical source water by preventing stormwater runoff pollution.

The following information is provided to educate the public about stormwater best management practices and efforts that can be made to help protect our water.

Illicit Discharge Reporting: If you witness an illicit discharge or any activity you feel is potentially detrimental to source water, please contact the Public Works Department at 847-551-3815, and/or utilize the resident service request form found on the Submit a Service Request page.

Public Comment: If you would like to comment on the MS4 program or discuss Stormwater topics in general, you may do so either by contacting the Public Works Department directly at 847-551-3815, or by attending any of the Regular Village Board meetings that are open to the public.

Each Regular Village Board Meeting agenda includes a time for public commentary both for items on and not on the agenda, at a limit of 5 minutes per speaker. The schedule of upcoming Village Board meetings can be found on the Community Calendar. Agendas for upcoming and previous meetings can be found on the Meeting Agendas and Minutes page.

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Village Hall
102 South Second Street
West Dundee, IL 60118

Phone:
Fax:
Hrs:

(847) 551-3800
(847) 551-3809
8:00am - 4:30pm M-F

Online Payment System

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News

Maintaining Water Systems During Reduced Use and Returning to Regular Use

The IDPH Plumbing and Water Quality Program has issued a memorandum to building owners and operators, and public water supply operators to provide guidance for maintaining water quality and safety in building water systems and in potable water distribution systems during periods of reduced use and considerations for returning building water systems to regular use.

Many buildings throughout the State of Illinois have experienced extended periods of reduced use due to measures implemented to help slow the spread of COVID-19. This lack of use will increase water age and stagnation in water distribution systems and other building water systems. Increased water age degrades water quality by corroding pipes and plumbing materials, accumulating sediment in water systems, and reducing disinfectant levels. This contributes to the growth and spread of opportunistic waterborne pathogens, increases concentrations of metals such as iron, lead, and copper, and can create unpleasant tastes, colors, and odors.

Many businesses and buildings are currently taking steps to reopen, following the release of Governor Pritzker’s plan to “Restore Illinois”. The Restore Illinois plan may be viewed along with relevant indicators at http://www.dph.illinois.gov/restore. Building owners and operators and water system operators are encouraged to consider the general guidance and recommend actions noted in the attached document to reduce plumbing and water quality concerns.

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2019 Water Quality Report

The 2019 Water Quality / Consumer Confidence Report is available at the below link. This report provides important information about your drinking water based on IEPA testing criteria, and the efforts made by the West Dundee water system to provide safe drinking water.

View/Download

Water & Sewer Fee Adjustments - Effective May 1, 2019

In conjunction with the adoption of the 2019/20 budget, the Village Board approved Water and Sewer rates to be charged by the Village effective May 1, 2019. Billings created after May 1 will reflect the adjustments described in the PDF linked below.

In approving these rates, the stated goal of the Village is to generate adequate revenues to fully fund the operations of the Water and Sewer utility system as well as provide for current and future capital needs. At the same time, the Village remains mindful of this rate structure. It is the Village’s sincere desire to maintain rates at a reasonable level and in line with our neighboring communities.

As a reminder, no property tax dollars are used to fund the utility system; It is an "enterprise" fund, meaning that all revenues to pay for these services are received from user fees.

An updated water and sewer billing rate structure, which provides a calculation of the total billing amount residents can expect based on water consumption, is included within the below attached PDF.

Please feel free to contact the Finance Department at (847) 551-3800 if you have questions regarding how your bill is calculated.

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"Flushable" Wipes Cause Damage to Sewer Systems

Products labeled as "flushable" cleansing cloths or wet wipes have been reported to clog toilets and sewer systems throughout the United States and abroad, leading to costly repairs for both homeowners and municipalities.

Please help keep the West Dundee sewer system in good working order. Please do not flush anything other than human waste and toilet tissue.

Additional information can be found at www.forthepeople.com, and a short video illustrating the difference between toilet tissue and wet wipes in terms of breakdown can be viewed at www.consumerreports.org.


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Calendar

Mon
Sep 07
2020

Labor Day - Village Offices CLOSED

The administrative offices of the Village (Village Hall, Community Development, Fire, Police, and Public Works) are closed in observation of the holiday.

This is also one of the 6 holidays recognized by the Village's refuse hauler. Therefore, curbside refuse & recycling collection will be one day later than usual for the week of the holiday. Collection will be on Saturday.

Thu
Nov 26
2020

Thanksgiving Day - Village Offices CLOSED

The administrative offices of the Village (Village Hall, Community Development, Fire, Police, and Public Works) are closed in observation of the holiday.

This is also one of the 6 holidays recognized by the Village's refuse hauler. Therefore, curbside refuse & recycling collection will be one day later than usual for the week of the holiday. Collection will be on Saturday.

Fri
Nov 27
2020

Thanksgiving Day observed - Village Offices CLOSED

The administrative offices of the Village (Village Hall, Community Development, Fire, Police, and Public Works) are closed in observation of the holiday.

This is also one of the 6 holidays recognized by the Village's refuse hauler. Therefore, curbside refuse & recycling collection will be one day later than usual for the week of the holiday. Collection will be on Saturday.

Fri
Dec 25
2020

Christmas Day - Village Offices CLOSED

The administrative offices of the Village (Village Hall, Community Development, Fire, Police, and Public Works) are closed in observation of the holiday.

This is also one of the 6 holidays recognized by the Village's refuse hauler. Therefore, curbside refuse & recycling collection will be one day later than usual for the week of the holiday. Collection will be on Saturday.

Fri
Jan 01
2021

New Years Day - Village Offices CLOSED

The administrative offices of the Village (Village Hall, Community Development, Fire, Police, and Public Works) are closed in observation of the holiday.

This is also one of the 6 holidays recognized by the Village's refuse hauler. Therefore, curbside refuse & recycling collection will be one day later than usual for the week of the holiday. Collection will be on Saturday.


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